![]() “It’s unconscionable that anyone would steal food out of the mouths of the most vulnerable New Mexicans,” said Kari Armijo, Acting Cabinet Secretary for HSD. The department recently received reports of missing benefits from hundreds of Supplemental Nutrition Assistance Program (SNAP) customers who shopped at the Smiths Food and Drug located at 2850 N. LOS LUNAS – New Mexico Human Services Department (HSD) is aware of 488 SNAP households that are potential victims of EBT fraud. ebtEDGE is a free mobile app for EBT cardholders and is now available in the Apple App Store (iOS) and Google Play Store (Android).All stolen SNAP benefits will be restored to New Mexico households.ebtEDGE mobile app offers customers many great features and replaces "ConnectEBT" as the State mobile app for EBT.*These features are new under Link IV and not previously available to Illinois Link customers. Sign up to receive account alerts through a mobile phone or email.This means a customer can choose to block any transactions attempted outside of Illinois and Customers can freeze their card between purchases or while away to prevent any unauthorized usage Freeze card and Unfreeze card functionality.This means P-EBT accounts and regular SNAP accounts can be managed under one single sign on Connect multiple Link accounts under one sign-on.This feature was previously only available to be added through the DHS office Add an extra-security password to prevent access to the account online or over the phone.For approved SNAP cases, view certification period end dates and regular benefit availability date.Features available through the Customer Website include:.Customers can also find help logging in on the ebtEDGE Registration Page. FCRCs can assist customers by reviewing the ebtEDGE Cardholder Portal training in IDHS OneNet: ebtEDGE Employee Training () located in the Resource Library.Customer Website: Customers will need to sign up for a new ebtEDGE account to access their Link accounts online.No other delay in benefit loading or account creation is expected. Benefits will be available to the customer as scheduled in September. Regular Roll Benefits for September will be loaded into the Link accounts starting Monday.You can find more information in the Link ebtEDGE User Manual (pdf). If FCRCs encounter a field in ebtEDGE that a card number is needed, swipe the card through the card reader. These are "Plug and Play" and no set up is required. FCRCs also received Card Swipers and PIN Pads.Effective, FCRCs should no longer issue Blue Link cards. The "Blue" Vault cards are to be returned to Springfield Harris Building, email for instructions. Once completed, send to FCRCs have received new "Gray" Vault cards. If FCRC staff did not receive an email with this information and you are authorized by your supervisor, complete an On-Line Transaction Access Request- IL444-4052.For help logging in for the first time, please review the FCRC ebtEDGE Training (pdf) located in the IDHS OneNet: ebtEDGE Employee Training () within the Resource Library. FCRC staff who have accessed EPPIC in the recent months have received an email with a User ID and temporary password.Some IDHS users will also have the ability to: change PINs, issue cards, set security passwords, unfreeze a card, and reset PINs if a customer gets locked out. FCRC staff can check balances, benefit issuances, review transactions and card information. The same basic functionality exits in ebtEDGE as it did in EPPIC.There is a lot of material located on this site, with much more in the coming weeks. You can review these trainings by visiting the Resource Library and clicking IDHS OneNet: ebtEDGE Employee Training (). Several weeks ago, ebtEDGE training occurred demonstrating the functionality of ebtEDGE.You can access ebtEDGE in the Caseworker Quicklinks IDHS OneNet: Caseworker Quicklinks () by clicking on Link ebtEdge Worker Portal. The replacement for EPPIC is called ebtEDGE. SNAP and cash customers now have access to their Link cards and benefits again. IDHS migrated all Link Card customers to the new system, ebtEDGE on.EPPIC is no longer available for SNAP and cash customers and has been replaced by ebtEDGE.This action memo provides changes for FCRC staff and changes for customers due to conversion from EPPIC to ebtEDGE.
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